Terms Of Service

Last modified: July 25, 2019

The terms of service are binding on all products and services provided by www.CMIVPS.com (hereinafter referred to as "CMIVPS" or "us").

Individual contract customer related

If you and the CMIVPS brand parent company sign a service contract separately, when the contract terms conflict with the ToS terms, the specific contract content shall prevail.

GDPR

Due to GDPR compliance issues, this site temporarily does not provide services to European users.

Overview

CMIVPS cloud computing service terms and disclaimer, please read them carefully before purchasing products and services, and confirm that you accept these terms when you place an order.

In the process of using the services or products of the CMIVPS computing host, the dispute between the user and the CMIVPS computing shall be resolved in accordance with this "Terms of Service".

CMIVPS reserves the right to change this clause and its additional clauses at any time without notifying customers. The changes to the clauses are effective for all customers. If the customer does not agree to the changed terms, the customer has the right to cancel the service.

Prohibited use

In case of violation of the following terms, we have the right to immediately suspend or terminate the service and refuse to provide any form of refund without notice, and will actively cooperate with local law enforcement agencies to investigate.

Upload content that is strictly prohibited in the operating region (Taiwan, the United States, Hong Kong, etc.), which generally refers to gambling, crime, child pornography, piracy, infringement, imitation, fraud, movie stations, lotteries (including time and time lottery, Mark Six), etc.

Use the host to send external and internal packets (whether active or not), ARP attacks, ARP hijacking, scanning for weak passwords, malicious exhaustion and interference with other servers.

Use the host to send spam (SPAM), spam (messages, posts), disseminate Trojan horses, viruses (including malicious files referencing other servers).

Use Torrents, BT, etc. to download or distribute copyrighted content.

Nested virtualization (Java is not subject to this restriction).

Use net_speeder/finalspeed/kcptun and other software that interferes with the operation of other servers.

Run software that consumes a lot of CPU, bandwidth, and hard disk resources, such as mining traffic, various virtual currencies, video hanging, cluster computing, and traffic exchange (there is no such limitation for independent server exclusive broadband products).

Rules for rational use of resources

Do not use software that affects network performance (including but not limited to: PT download, BT download, external outsourcing, etc., except for exclusive broadband products).

Do not occupy a large amount of hard disk I/O for a long time and use software that affects the stability of the server (including but not limited to: PT download, BT download, etc., except for independent server products).

Do not occupy a large amount of CPU for a long time and use software that affects server performance (including but not limited to: cluster computing, mining virtual currency, etc., but there is no such limitation for stand-alone server products).

Account verification and order review before opening

When all customers submit orders, we may share customer data (account information, customer IP, customer payment gateway information, etc.) with our anti-fraud service provider MaxMind to better maintain our service quality. On behalf of the client, agree to share the above data. We may modify the content of the specific customer data shared without notice.

Due to node compliance requirements in some regions, we may review the customer's account information before the product is launched, and, depending on the situation, require the customer to verify the registered email address, correct the user information, and complete the real-name authentication before opening. For customers who refuse to cooperate with relevant verification, data correction and real-name verification, we reserve the right to refuse to activate relevant products without refund.

Refund protection and chargeback disputes

Except for special offers, refunds can be applied for machine failures or network failures within 12 hours of purchasing CMIVPS products.

If the product is taken off the shelf before the service expires or the server fails for more than 24 hours, you can apply for a refund based on the remaining service time.

Any channel refund only supports refund to the account balance. If you initiate a dispute or other behavior at the payment gateway without communication, you will not be able to get any refund, and we reserve the right to terminate all products under the account and restrict the access rights of the account itself.

We will not provide refund guarantee in any of the following situations:

If there is a personal attack on the customer service staff during the communication process

Violation of the terms of service (ToS) is suspended or terminated

There is a malicious trial product

It has exceeded 12H since the payment was completed

IP addresses are blocked due to attacks, being Banned, sending out packages, etc.

Repeat purchase and refund multiple times (three times or more)

Disclaimer

We will not compensate customers for losses caused by the following situations

Service inaccessibility (use) or data loss due to user account arrears, non-renewal or forgetting to renew

Service inaccessibility (use) or data loss due to user's operation or other related behaviors

Inaccessibility (use) or data loss caused by the user’s website content or usage violation of the terms of service

Inaccessibility (use) or data loss due to force majeure (social/natural, etc.)

In the absence of special instructions, we only guarantee the server bandwidth quality and do not guarantee the quality of any regional/transnational routing.

For the newly opened machine IP that cannot be used, we provide free replacement of the available IP; for the unavailable IP for more than 4 hours, an IP replacement fee of $5 will be charged.

For any network failures, please provide ipip.net screenshots, mtr screenshots and/or traceroute screenshots. For speed-related issues, please use iperf3 test screenshots, otherwise the technical team reserves the right to refuse to respond to related inquiries.

No technical support service

For ordinary VPS products, we currently do not provide technical support other than hardware/network failures. You can order additional technical support services for your machine through the option of additional products.

The final interpretation of this TOS belongs to CMIVPS.

Copyright 2019 © CMIVPS Hosting Service Limited. All rights reserved.

Saturday, April 04, 2019